Last updated: 30 August 2026
MeadowScent New Zealand (“MeadowScent”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with us.
We operate in New Zealand and aim to handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
1. Information We Collect
Depending on how you interact with our website and business, we may collect the following information:
Information you provide to us
This may include:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Shipping information
- Order and purchase details
- Information you provide through contact or enquiry forms
- Product reviews, feedback or comments
- Information you provide when subscribing to our newsletter or marketing communications
- Any other information you voluntarily provide to us
Payment information
When you purchase products from us, payment information may be processed by the payment provider available through our website.
We do not intend to store your complete payment card details on our own systems. Payment information may be handled directly by third-party payment processors in accordance with their own privacy policies and security practices.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser and device information
- Operating system
- Approximate location
- Pages visited
- Website interactions
- Date and time of visits
- Referring website
- Website performance information
Some of this information may be collected through cookies and similar technologies.
2. How We Collect Information
We may collect personal information when you:
- Place an order through our website
- Create or use a customer account
- Contact us
- Submit an enquiry or contact form
- Subscribe to our newsletter
- Sign up for promotional communications
- Leave a product review or feedback
- Interact with our website
- Communicate with us by email, telephone or social media
- Otherwise voluntarily provide information to us
Where reasonably practicable, we collect personal information directly from the person it relates to.
3. Why We Collect Your Information
We may collect and use your personal information for purposes including:
- Processing and fulfilling orders
- Delivering products to you
- Processing payments and refunds
- Providing customer service
- Responding to enquiries
- Managing customer accounts
- Communicating with you about your orders
- Providing important service-related information
- Sending marketing communications where permitted and where you have chosen to receive them
- Improving our products, services and website
- Understanding website usage and performance
- Preventing fraud, misuse and security incidents
- Maintaining the security and functionality of our website
- Meeting our legal and regulatory obligations
- Resolving disputes and handling complaints
- Other purposes that are directly related to the purpose for which the information was collected or where otherwise permitted by law
We aim to collect only information that is reasonably necessary for the purposes for which it is collected.
4. Marketing Communications
If you choose to subscribe to our newsletter or promotional communications, we may use your email address or other contact details to send you information about:
- New products
- Special offers
- Promotions
- Seasonal collections
- Product updates
- MeadowScent news
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related communications, such as information about an order you have placed.
5. Cookies and Similar Technologies
Our website is hosted using WordPress/WooCommerce and may use cookies and similar technologies.
Cookies may be used for purposes such as:
- Keeping the website functioning properly
- Remembering preferences
- Maintaining shopping or account functionality
- Security
- Website analytics
- Understanding how visitors use our website
- Improving website performance and user experience
Some cookies are essential for the operation of the website, while others may be used for analytics, marketing or other non-essential purposes.
WordPress/WooCommerce provides tools that allow website owners to display cookie information and, where applicable, allow visitors to manage consent for non-essential cookies.
Third-party services integrated into our website may also use cookies or similar technologies. Those providers may have their own privacy policies and cookie practices.
You can also control cookies through your browser settings.
6. WordPress/WooCommerce
Our website is built and hosted using WordPress/WooCommerce.
WordPress/WooCommerce may process information relating to visitors and customers as part of providing its website hosting, ecommerce, security, analytics and other services.
WordPress/WooCommerce may process information on our behalf as a service provider or data processor. WordPress/WooCommerce’s own privacy practices are governed by its privacy policy and applicable terms.
For more information, please refer to WordPress/WooCommerce’s Privacy Policy.
7. Third-Party Service Providers
We may use third-party service providers to help us operate our business and website.
These providers may include services for:
- Website hosting
- Payment processing
- Order fulfilment and delivery
- Email and marketing communications
- Website analytics
- Customer support
- Website security
- Accounting and business administration
We only provide third parties with information reasonably necessary for them to perform the services they provide to us, where appropriate.
Third-party providers may have their own privacy policies governing their handling of personal information.
8. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Service providers assisting us with our business
- Payment providers
- Delivery and courier providers
- Website and technology providers
- Marketing or email service providers where applicable
- Professional advisers
- Government agencies or regulatory authorities where required or permitted by law
- Other parties where you have authorised the disclosure
- Other parties where disclosure is permitted or required by law
We will take reasonable steps to ensure that personal information is disclosed only for appropriate purposes.
9. Overseas Disclosure
Some service providers we use may operate outside New Zealand or may store or process information outside New Zealand.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is handled in accordance with the requirements of the New Zealand Privacy Act 2020, including the applicable requirements relating to overseas disclosure.
10. Security of Your Information
We take reasonable steps to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Modification
- Destruction
We use appropriate technical and organisational safeguards having regard to the nature of the information and the risks involved.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- Complete transactions
- Provide customer service
- Meet accounting, tax or other legal obligations
- Resolve disputes
- Maintain business records
- Protect our legal rights
- Prevent fraud or misuse
When information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, where appropriate.
12. Access to Your Personal Information
Under the New Zealand Privacy Act 2020, you generally have the right to request access to personal information we hold about you.
If you would like to request access to your personal information, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
13. Correcting Your Personal Information
You may ask us to correct personal information we hold about you if you believe it is inaccurate, incomplete or out of date.
Please contact us and tell us what information you would like corrected.
We will take reasonable steps to ensure that information we use is accurate, complete and up to date.
14. Privacy Requests
You may contact us if you would like to:
- Access personal information we hold about you
- Request correction of your information
- Withdraw consent for optional marketing communications
- Ask questions about how we handle your information
- Raise a privacy concern
Please write to us at:
MeadowScent New Zealand
Email: order@meadowscent.co
We will respond to privacy requests within a reasonable timeframe and in accordance with applicable New Zealand privacy requirements.
15. Privacy Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the matter.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.
The Privacy Commissioner provides information about privacy rights and complaints through its website.
16. Children’s Privacy
Our website and products are intended for a general audience.
We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.
If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us.
17. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms or other websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this privacy Policy from time to time to reflect changes to:
- Our business
- Our website
- The services we use
- Our information handling practices
- Applicable laws and regulations
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
19. Contact Us
If you have any questions about this Privacy Policy or how MeadowScent New Zealand handles personal information, please contact us:
MeadowScent New Zealand
Email: order@meadowscent.co
Business Location: 2019, Auckland, NZ.
Website: meadowscent.co