Refund and Returns Policy

Last Updated: 30 Aug 2026

Thank you for shopping at MeadowScent New Zealand. We take great care in handcrafting our candles, soaps, and perfumes in small batches to ensure the highest quality. Because our products are handmade and intended for personal use, this policy outlines the terms for returns and refunds.

1. Final Sale on Handmade & Personal Care Products

Due to hygiene and safety standards, as well as the handcrafted nature of our items, all sales are considered final .

We generally do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind or buyer’s remorse.
  • Personal scent preference or “not what I expected.”
  • Allergic reactions or sensitivities (customers are responsible for reviewing ingredient lists before purchase) .
  • Normal variations in color, design, or scent strength, which are a natural part of handmade products and do not qualify as defects .

2. Damaged, Defective, or Incorrect Orders

We carefully inspect and pack every order. However, if your item arrives damaged, defective, or you received the wrong product, please contact us immediately.

  • Reporting Period: You must report any issues within 3 days of delivery.
  • How to Report: Email us at order@meadowscent.co with:
    • Your order number.
    • A clear photo of the damaged/incorrect item.
    • A photo of the shipping box and packaging, if damage is due to shipping .
  • Resolution: After review, we will offer a replacement, store credit, or a full refund at our discretion . We do not accept returns for damaged items without proper documentation . Refunds for approved claims are issued to your original payment method .

3. Order Cancellations

Because our products are often made-to-order, production begins shortly after an order is placed. We are generally unable to cancel or modify orders once processing has begun . If you need to request a cancellation, please contact us immediately.

4. Shipping

  • Return Shipping Costs: For any returns we do authorize (e.g., for defects), return shipping costs are typically your responsibility. We will provide a prepaid label only for verified shipping errors or defects .
  • Original Shipping Costs: Original shipping fees are non-refundable .
  • Lost or Stolen Packages: We are not responsible for packages marked as “delivered” by the carrier . Please contact the carrier directly to file a claim.

5. Contact Us

If you have any questions about this policy, please contact us:

  • Email: order@meadowscent.co